UPDATE: As you know, Coschedule experienced a major outage yesterday afternoon that resulted in significant data loss for our customers. At that time I reported that a team of engineers would be working through the night to restore as much data as possible. This morning I have some good news.
Our engineering teams was able to recover a majority of the most valuable data for our existing customers.
We believe that we were able to restore all content, WordPress posts, tasks, comments, marketing projects, social messages, and content created using the CoSchedule text editor or other editing tools like Google Docs and Evernote for all customers whose calendars were created before 2:00 am CST on November 16th.
If you had a new calendar that was created on November 16th between the hours of 2:00 am CST and 2:00 pm CST your data will still be missing, as it was not automatically restored during our overnight recovery operation. That said, select elements may still be manually retrievable. If you believe that you are still missing important data, please reach out to our support team immediately. We will do everything we can to help you.
Our engineering team will continue working on our restore and recovery efforts throughout the next several days. Additionally, we have also assembled a team to implement a series of infrastructure upgrades designed to prevent situations like this in the future.
We have every reason to believe that total prevention is possible.
I want to take a moment to say again that we are very sorry for any inconvenience, frustration, or undue stress that this event caused. We expected better of ourselves, and we failed. You should be able to assume that your data is 100% safe and secure on our service. Unfortunately, we did not live up to that expectation this time. We will do better.
Over the next several days our team will continue to do all we can to remedy any remaining issues that you have resulting from this event. We will also plan to update you on the infrastructure upgrades that are already in the works once they are complete. We broke your trust, but fully intend on restoring it over the next several days and weeks.
Justin Walsh CTO and Cofounder | CoSchedule